Learning Innovation Centre organized an engaging training session on “Handling Customers for Service Excellence” by Dr. Basharat Ullah Malik for the Admissions Office staff on January 2, 2025. This interactive session focused on equipping participants with effective strategies and techniques to manage student interactions and resolve complaints efficiently.
Through a thoughtful process, engaging role-plays, and group discussions, participants gained valuable insights into:
- Understanding customer needs and expectations
- Developing effective communication skills
- Managing complaints and conflicts professionally
- Enhancing customer satisfaction and loyalty
This training session strengthened our systems and operations, ensuring seamless delivery of services to our customers. The Admissions Office staff actively participated, sharing their experiences and best practices, making the session highly productive and informative.
